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Advanced Diploma in Customer Service

Advanced Diploma in Customer Service

Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvments in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant field.

Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field.

Who is the course for? 

 Customer support or after-sales expert who want to upgrade their skills in customer service.
 People who have an interest in knowing how customer services work.


 This course is available to all learners, of all academic backgrounds.
 Learners should be aged 16 or over to undertake the qualification.
 Good understanding of English language, numeracy and ICT are required to attend this course.


 At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
 Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Why choose us? 

 Affordable, engaging & high-quality e-learning study materials;
 Tutorial videos/materials from the industry leading experts;
 Study in a user-friendly, advanced online learning platform;
 Efficient exam systems for the assessment and instant result;
 The UK & internationally recognised accredited qualification;
 Access to course content on mobile, tablet or desktop from anywhere anytime;
 The benefit of career advancement opportunities;
 24/7 student support via email.

Career Path: 

The Advanced Diploma in Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers:

 After-sales Service Provider
 Customer Service Associate
 Development Manager
 Hotel Supervisor
 Sales Associate
 Technical Support Specialist.
Customer Service

Coupon code : JOHNDEAL 
You will see the discounted price at checkout.

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